Terms & Conditions
Introduction
These Terms & Conditions govern the use of the Pixie Brand Studio website and the services provided by Pixie Brand Studio (“we”, “our”, or “us”).
By accessing this website or engaging our services, you agree to these Terms & Conditions.
1. Services
Pixie Brand Studio provides creative services including branding, Shopify website design, creative design, social media content creation & management, website management, and related support services.
Details of services, timelines, and deliverables will be agreed in writing before work begins.
2. Enquiries and Booking
Submitting a contact form does not constitute a confirmed booking.
Projects are only secured once:
- Scope has been agreed
- Any required deposit has been received
- Written confirmation has been provided
We reserve the right to decline projects that are not aligned with our services or availability.
3. Payments
Payment terms will be outlined in your individual project agreement or invoice.
Unless otherwise agreed:
- Deposits are non-refundable
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Final files will not be delivered until full payment has been received
Late payments may result in paused work or delayed delivery.
4. Intellectual Property
All design concepts and creative work remain the property of Pixie Brand Studio until full payment has been received.
Once full payment is made, ownership of final approved deliverables transfers to the client, unless otherwise agreed.
Pixie Brand Studio retains the right to display completed work in portfolios, on social media, and for promotional purposes unless confidentiality has been agreed in writing.
5. Client Responsibilities
Clients agree to:
- Provide necessary content and information in a timely manner
- Review and provide feedback within the agreed timeframes
- Ensure any supplied materials do not infringe third-party rights
Delays in communication may affect project timelines.
6. Revisions
The number of revisions included will be outlined in your project agreement.
Additional revisions outside the agreed scope may incur additional charges.
7. Website Services
For website projects:
- Clients are responsible for providing accurate content
- Ongoing management is not included unless agreed
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Pixie Brand Studio is not responsible for third-party platform outages or technical failures beyond our control
8. Limitation of Liability
Pixie Brand Studio shall not be liable for:
- Indirect or consequential losses
- Loss of business, revenue, or profits
- Issues arising from third-party services or platforms
Our total liability shall not exceed the total fees paid for the relevant project.
9. Termination
Either party may terminate a project in writing.
If termination occurs:
- Payment is required for work completed up to that date
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Deposits are non-refundable
10. Website Use
All content on this website, including text, graphics, and branding, is the property of Pixie Brand Studio and may not be copied or reproduced without permission.
11. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
12. Changes to These Terms
We may update these Terms & Conditions from time to time. Updated versions will be published on this page.
13. Contact
For any questions regarding these Terms & Conditions, please contact:
Pixie Brand Studio